{"id":3737,"date":"2025-11-20T15:55:15","date_gmt":"2025-11-20T14:55:15","guid":{"rendered":"https:\/\/poupinette.be\/terms-and-conditions\/"},"modified":"2026-06-30T14:52:58","modified_gmt":"2026-06-30T13:52:58","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/poupinette.be\/en\/terms-and-conditions\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"\t\t
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Terms and Conditions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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Algemene Voorwaarden \u2013 Poupinette (Mako Store BV)<\/h3>

1. Who we are<\/h5>

Poupinette is a brand of Mako Store BV.<\/p>

Adress: Lourdesstraat 6A, 9041 Oostakker, Belgi\u00eb<\/p>

Company number: BE 0679.984.054<\/p>

Contact: coucou@poupinette.be \u2013 +32 473 49 89 65<\/p>

These terms and conditions apply to all B2B orders placed via the Poupinette login portal.<\/p>

2. Our products<\/h5>

We manufacture decorative and ornamental pillows. Our pillows are made sustainably:<\/p>

\u2022 Outer covers: made in Belgium<\/p>

\u2022 Inners: 40% recycled polyester + 60% upcycled viscoelastic strips from mattress production<\/p>

\u2022 Pillowcases: recycled polyester + organic cotton, produced in France<\/p>

\u2022 Assembly takes place entirely in Belgium<\/p>

3. Ordering & Minimum Requirements<\/h5>

\u2022 First order: minimum \u20ac750<\/p>

\u2022 From the second order onward: minimum \u20ac650 for free shipping<\/p>

\u2022 Under \u20ac650: \u20ac20 shipping fee or free pickup at Waterstraat 2B, 9040 Sint\u2011Amandsberg<\/p>

\u2022 At least 5 different fabrics\/SKUs per order<\/p>

\u2022 All prices on the website are fixed and must be adhered to (no reselling with discounts)<\/p>

4. Exclusivity & Store Terms<\/h5>

\u2022 The store must align with Poupinette\u2019s style and price range<\/p>

\u2022 Customers must adhere to our fixed retail prices<\/p>

\u2022 Discounts or sales are permitted, but not through online communication<\/p>

\u2022 Our photos may be used by B2B customers, but not by other brands<\/p>

5. Delivery<\/h5>

We deliver in Belgium and the Netherlands. Orders are confirmed via the portal. Delivery times are communicated upon the order<\/p>

6. Payments<\/h5>

\u2022 We operate on a pro forma payment basis: payment must be made in advance by bank transfer.<\/p>

\u2022 Online payment through the website is not available.<\/p>

\u2022 Orders will only be shipped after payment has been received.<\/p>

7. Claims & return policy<\/h5>

\u2022 Any claims must be reported within 3 days of receiving the goods.<\/p>

\u2022 We do not provide any warranties on our products.<\/p>

\u2022 Returns are only accepted if agreed upon in advance (there is no statutory right of withdrawal for B2B transactions).<\/p>

8. Liability<\/h5>

We shall not be liable for any indirect or consequential damages, loss of profits, or loss of use. While we make every effort to ensure the proper functioning of our website, we cannot guarantee that it will be completely free of errors.<\/p>

9. Intellectual property<\/h5>

All photographs, texts, and designs remain the property of Poupinette. Only our B2B customers are permitted to use our photographs for the purpose of selling our products.<\/p>

10. Governing Law<\/h5>

These Terms and Conditions shall be governed exclusively by the laws of Belgium.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

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